A feature-rich EHR for substance use, behavioral health, and mental health treatment practices
Your process, your documentation, your call. Find out how choosing an electronic health record that’s based on how you do business changes everything.
Explore our software’s features:
ChartRoom with Billing Suite is purpose-built to meet the specific needs of treatment providers
No more “round peg, square hole.” Celerity’s ChartRoom and Billing Suite are tailored to meet the specific needs of mental health, behavioral health and substance use treatment providers, allowing your team to focus on treatment while our EHR optimizes your documentation, workflow and revenue.
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We developed ChartRoom in partnership with clinicians and counselors in your field. No more trying to “make do” with software that isn’t tailored to your specific needs.
Customizable, scalable solutions: Whether you’re a small clinic or a larger organization, ChartRoom with Billing Suite will scale with you as your practice grows.
User Centric: ChartRoom’s interface is clean and simplified, focusing on ease of use, compliance, and adoptability for your team.
Effective: ChartRoom with Billing Suite includes scoring tools, one-write features, a clinician dashboard, robust reporting, and many more time-saving and accountability tools.
An integrated software solution: ChartRoom, Scheduler, and Billing Suite are all fully integrated, making the process from first point of contact to claim payment seamless and transparent.
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Multiple billing options allow a tailored solution for your needs today and down the road.
Utilize our fully integrated billing module, Billing Suite, or partner with our expert in-house team of billers for full-service Revenue Cycle Management. Either way, you have options—and we are here to help keep revenue flowing and claims clean.
Need temporary billing assistance or guidance? Take advantage of our SafetyNet RCM services for temporary, interim billing services, hourly services, and consultations to keep your revenue flowing.
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ChartRoom is designed with HIPAA, JCAHO, and CARF in mind — helping you meet standards without the stress. Self-auditing tools keep everyone compliant with state and federal requirements.
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Our support team isn’t outsourced—we are in-house and part of your journey. From implementation to ongoing service, we’re here when you need us (and even when you think you don’t).
We offer two specialized support teams for clinical and billing needs. They work seamlessly together to ensure you are receiving knowledgeable and responsive support at all times.
An EHR built the way you want it
Charting should be the easiest part of your day, not a cumbersome chore. Experience the easier way to chart with ChartRoom by Celerity.
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Simplified Interface: Accessing and updating a client’s chart is easy—even with limited computer skills—thanks to a customizable menu and toolbar throughout the software.
One-write System: No more double entry. Enter information into one area of the patient’s record and the information flows downstream, minimizing mistakes and reducing time.
The Golden Thread: Problem statements identified in assessment are linked into the treatment plan, and goals and objectives from the treatment plan link to progress notes.
Progress Note “To-Do” List: Clients checked in for an appointment, automatically appear in the clinician’s “to-do list”- a pop up reminder of progress notes that need to be completed. Choosing the client from the list, prepopulates the note with session information.
Quick Write Group Note: Write notes for everyone in a group session within one screen. Upon save, individualized notes populate into the appropriate charts.
Group Rosters: Save time with prepopulated group rosters that generate automatically daily. Perfect for OP, IOP and Residential settings.
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Custom Goals and Objectives: Integrated treatment plans link with targeted problem statements, goals, and objectives. Working on a Family problem? See Family-related goal and objective statements. Working on a Psycho-Social problem? See Psycho-Social-related goal and objective statements. Choices and statements can be easily customized and built out by your facility.
Customize Required Fields: You make the rules! Determine which fields are required throughout documentation, which documents require signatures prior to saving, etc.
Custom Forms: Does your facility use an in-house survey or a document that you created specifically for your practice? We can customize any part of the system to your needs, as well as create any “from-scratch” documents you might need.
Robust Reporting: Every field in the clinical and billing modules are linked to the Report Writer. You have the ability to build unlimited custom reports with any data in the system—or ask us to do it for you!
State Specific Integrations: Need custom state reporting or uploads? We’ve worked with multiple state integrations to automate and upload state required documentation and reporting. If you need an integration, just ask!
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Electronic Signatures: Capture patient signatures directly on clinical e-documents as well as in the client check-in screen.
Patient Portal: Clients can fill out intake, demographic documentation, and consent forms; request appointments; and pay their balance—all from the comfort and convenience of home.
Fully Integrated Scheduler: Schedule and check in patients with color coded appointments, collect payments, print statements and more.
Appointment Reminder Calls or Texts: Send automatic call or text reminders to clients, significantly reducing no shows and cancellations.
Credit Card Processing: Accept credit card payments via patient portal, at check in, or in the billing module. Save, recall, and easy refunding capabilities are available.
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Clinician Dashboard: Allows clinicians to easily view all upcoming (color coded) document due dates.
Auto-Scoring Tools: Clinical tools to aid in diagnostic determination and screening scores.
Fully Integrated E-Prescribe: Conveniently send prescriptions electronically, check for drug interactions and more.
Lab Integrations: Conveniently receive lab results directly into the system. We can work with any lab with integration available!
Cleaner claims. Faster revenue.
Billing Suite by Celerity is a fully-integrated billing module that will give your practice cleaner claims, faster revenue, and full transparency.
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Coding, Modifiers, and Custom Billing Rules: Services are pre-coded, rates applied, modifier rules are automated. Additional service rules can be automated based on payors, services, level of care, etc. All minimizing data entry errors and saving time!
Authorization Tracking: Multiple visual tools providing early notifications when an authorization is expiring, running out of visits or an initial authorization is needed. No more delayed claims due to missing authorizations!
PreBill: Auto-populated from clinical progress notes! Services with a progress note auto push to PreBill for the biller to review prior to billing. Any changes made in the progress note services will automatically update for the biller—easy peasy.
Prebill Hold: Services are checked for billing issues and any services needing info or corrections are auto-held, providing the appropriate error code to the biller. Billers can also easily place temporary holds on any service.
Streamlined Billing / Claims Generation: Prebill is done in just a few clicks and claims are generated in the format you need— electronically (837I/837P) or on paper. Say goodbye to manual entry!
Secondary and Tertiary Claims Auto-Generate: Electronic and paper Secondary and Tertiary claims automatically generate upon receipt of the primary EOB/payment with no additional steps for the biller.
Electronic Corrected/Void Claims: Easily send properly coded corrected or void claims electronically, no need for printing claims anymore.
Claims Clearinghouses: Enjoy the freedom of choice! Celerity currently works with 10 clearinghouses and directly with some state entities. If we don’t work with your clearinghouse already, we can!
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Client Ledger: View a client’s full service history/ account in one easy-to-view screen with color coding.
Electronic Payments / 835s: Electronic EOBs and 835s are quickly imported and post to all client accounts with easy to read denial reporting.
Easy Follow Up: Claim notes appear on dates of service for easy aging follow up.
Client Alerts: Enjoy the ability to place multiple alerts on a client account for billing concerns, client action items, stop scheduling, and more.
Send Front Desk notifications: Alert your front desk if a client needs to make a payment, cannot be scheduled, needs to give a copy of insurance, and more.
Post Client Payments/ Credit Card Processing: Quickly post payments (including secure credit card payments) directly in the client’s ledger and provide receipts.
Generate Client Statements: Generate statements for one client or all clients with the click of a button. Easily customize client statements to meet your needs.
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Robust Reporting: Every field in the clinical and billing modules is linked to the Report Writer. You have the ability to build unlimited custom reports with any data in the system (or ask us to do it for you)!
Month End Summary: Full transparency at-a-glance. See the entire month of revenue day by day. Daily volume billed, paid, adjusted and impact on A/R all in one easy-to-view screen. Includes aging totals, month-to-month revenue comparisons, and the ability to scroll through the months. Also contains quick-run reports with service and payor stats monthly.
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You may not need Full Billing Services because you bill in-house, but the ability to have back up assistance available at all times may be the Safety Net you didn’t know you need. Find out more about RCM SafetyNet Services here and see how you can ensure your billing office is never caught off guard or unprepared.
Get started with your practice’s new EHR in just three simple steps
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Strategize
On your Welcome Call, our team will listen to your goals for your EHR and put a plan in place. We’ll review your documentation, discuss any additional areas of need and improvement, and outline your system’s workflow and the implementation timeline.
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Implement
Throughout the implementation process, we work hand-in-hand with your key personnel to make sure we get it right. We provide multiple opportunities to review, test, and “play” in the system so your team can provide feedback and be comfortable with the finished product.
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Support
After implementation, our clinical and billing support teams are available to you on an unlimited basis. Our support teams aren’t outsourced — they’re in-house and part of your journey. And they’ll work seamlessly together so you get knowledgeable and responsive support at all times.
Frequently Asked Questions
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Celerity offers a team of live support specialists that are ready to help you with your specific issue. Our support staff have distinct knowledge of your custom EMR and can come in remotely to assist your staff with any issue they may be having. Working with us is like having your own built-in IT staff just for your EHR and billing system! We are consistently rated highest in our support and assistance to our customers.
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Celerity has the ability to interface with just about any platform. Currently we have active interfaces with hospital based EHR and billing systems along with numerous lab systems and EMAR platforms. We can also interface with CRM programs and export any data that you may wish.
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Yes! Celerity has focused on making our electronic record and billing systems very simple and easy to use. Most staff, regardless of technology experience, can learn to use the system in a matter of hours.
Our experienced training staff have extensive experience working in the behavioral health field and will teach your staff everything from how to use the system to how to organize their office to use the system while a client is with them.
We also offer ongoing training materials and online videos that they can look back to for continued support.
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We customize the software to meet your specific needs, so typical installations take 2-3 months.
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No problem! Our technology allows us to make any requested change, even after initial development and implementation. Better yet, if the changes are mandated for accreditation, there is no cost to you!
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Yes, you can! We offer multiple different pricing models. Since 90% of our clients are non-profit, we price accordingly for those practices with more limited financial resources.